Terms & Conditions

 
DELIVERY TIME

Orders should arrive within 2-10 workdays after we have received payment, but may vary depending on the destination. Moda Marconi is NOT responsible for any delays of your package during delivery, Moda Marconi has NO control over this. By placing an order with us, you accept the risk that your package may be delayed during shipment.

LOST OR DAMAGED ITEMS

You understand and agree that Moda Marconi shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. Moda Marconi will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.

IMPORT TAX

When ordering goods from Moda Marconi for international deliveries you may be subject to import duties and/or taxes that apply to your country, Moda Marconi is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and
 Moda Marconi cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.

PAYMENT METHODS

Purchases made through the Moda Marconi online store are secured through trusted internet payment processing company PayPal. All personal debit and credit card information transmitted are handled by PayPal’s secure connections. All personal contact information transmitted to us will not be shared, sold or solicited.

REFUNDS & EXCHANGES

Moda Marconi will not accept any returned merchandise without prior written communication and agreement. You can return item(s) within 7 days at your own expense (non-used item(s) in new condition). Both the returned item(s) and the packaging have to be in unused. If the package is damaged we will charge a fee of at least 15% of the value of the merchandise. Cancellation of orders: If an in stock/activated order is cancelled before it has been sent out, we reserve the right to charge a restocking fee of 5 euro.

AVAILABILITY

We try our best to keep our webstore as up to date as possible. Even though our online stock is updated automatically, there is always a possibility the ordered item(s) marked “available” are NOT available in desired sizing and/or sold out. Moda-Marconi.com will try to inform you as soon as possible when this occurs and give you alternative options if possible.


N.2251 / 1994

ATHANASIOS MARKONIS IKE COMPANY

Consumer Protection

Article 1

General provisions

1. The State shall ensure the interests of consumers.

2. The State shall, in particular:

a) the health and safety of consumers,

b) their economic interests,

c) their organization to consumer associations,

d) the right to be heard on issues that concern them and

e) information and training of consumer issues.

3. The provisions that protect consumers apply both to

private sector and enterprises any form of

public sector and local government.

4. For the purposes of this law:

a) Consumer means any natural or legal person who

intended products or services offered on the market or

which makes use of such products or services, since it is the

the final recipient. Consumer is any recipient of

advertising message.

b) Supplier means any natural or legal person who, in the exercise

the epangelmaikis or business activity, supplies

products or services to the consumer. Supplier is the

advertiser. Supplier is also a producer on the

liability for defective products.

5. The customer has the right to request within 14 days of unjustified withdrawal

Article 2

1.Oroi detected in advance for an indefinite number

future contracts (general trading conditions) does not bind

consumer, although when drafting their contract unaware reasons beyond their control

and the supplier did not indicate their existence or deprived

to take effective cognizance of them.

2. The general conditions of contracts and ancillary agreements, which

established in Greece, expressed in the Greek language.

Excluding the general conditions of international trade.

3. Printed general conditions printed legibly in an obvious

part of the contract document.

4. Conditions agreed after negotiation between

parties (special conditions) is more prevalent than the corresponding

general terms.

5. In the interpretation of the general conditions of transactions taken into account

need to protect consumers. General terms of transactions

unilaterally made by the supplier or by a third party on behalf of

the supplier, in case of doubt interpreted in favor of

consumer.

"Especially when checked the contents of the general trade term in

framework of procedures par. 9 of Article 10 (collective judicial

protection) and para. 3 of Article 14 of this Law is preferred

unfavorable for the consumer interpretative version, since this leads

to ban formulation and use of the relevant term. "

"6. Terms and conditions that result in the disruption of

balance of rights and obligations of the parties against

consumers is prohibited and void. The abusive

character generic term contained in a contract is considered as

into account the nature of the goods or services covered by the contract,

the purpose, all the special conditions in its conclusion and all

the remaining clauses of the contract or of another contract on which it is

It depends ".

7. "In every case it is unfair particular conditions:".

a) provide to the supplier, without reasonable cause, excessive

deadline for acceptance of the consumer proposal to conclude a contract,

b) limit its commitments Contractual obligations and responsibilities

suppliers,

c) provide for termination of contract period too short

the consumer or too long for the supplier,

d) involve the extension or renewal of the contract for a

time too long, if the consumer does not terminate in

certain time,

e) reserve the supplier the right to modify unilaterally or

termination without some special and important reason,

f) allow the supplier to terminate an indefinite contract

duration without reasonable period,

g) reserve the supplier the right to decide unilaterally whether

provision is in accordance with the contract,

h) reserve the supplier the unlimited right down

unilaterally the time of the performance takes,

i) provide that the provision is not mandatory to meet

essential to the consumer's specifications, the sample, the needs of

specific use for which the intended by the consumer and which

accepts the supplier or the usual destination,

j) allow the supplier does not perform his obligations

without good reason,

k) without good reason leave the consideration vague and do not allow

determine the criteria specifically defined in the contract

reasonable for the consumer,

l) limit the supplier's liability for hidden defects

thing,

m) excluding or unduly limiting the liability of the supplier,

n) provide for the roll-over of the seller's liability or importer

only the producer of the goods or at another,

o) limit the liability of the supplier to fulfill the obligations

undertaken by his agents or make the fulfillment of

obligations from the observance of special formal procedure,

p) allow a supplier to terminate the contract within the

discretion, if the same facility is not granted to the consumer, or

retain the sums paid for services not yet

performed by him when he dissolves the contract itself,

q) involve waiving the consumer of their rights

case of non-fulfillment or improper fulfillment of the provision of

supplier, even if the supplier charged fault,

r) preventing the consumer to withdraw (from the contract), when the

increase the price according to the terms of the contract are

too much for him,

s) or restrict the legitimate power of the consumer not

perform the contract,

k) prohibit the consumer to retention in whole or in part

payment of the price when the supplier does not fulfill its

obligations,

u) requiring any consumer who was credited with the price of goods or

Services to issue post-dated check,

v) imply resignation from consumer complaints at

third successor supplier in relation to the consumer,

w) prohibiting the consumer to propose a settlement to

obligations under the contract similar requirements against

supplier,

x) attest that the consumer is aware of certain terms of the contract

or the condition of supplied fact or quality

services, while ignoring the real,

y) oblige the consumer to advance too much

the price before performance of the contract by the supplier,

even though the supplier is not undertaken to perform

order the consumer based on specific standards or

features, nor provision of supplier recommended services

reservation,

z) allow the supplier to require the consumer

excessive guarantees,

aa) reverse the burden of proof to the detriment of the consumer or

unduly restricting the evidence means,

bb) unduly restrict the period within which the consumer

must submit to the supplier complaints or raise the

claims against the supplier,

ac) delegate to the supplier without good reason exclusivity

maintenance and repairs of the property and the supply of

spare parts

l) require the consumer, in the event of non-fulfillment of delivery

his excessive burden or

la) exclude the submission of disputes to contract in their natural

Judge by providing exclusive jurisdiction or foreign

arbitration.

8. The supplier may not invoke the nullity of the whole

Convention on the ground that one or more general conditions are invalid

as unfair.

"9. The provisions of this Article shall apply in all cases where

the contract between the supplier and consumer is closely linked to

Greece or another country of the EEA, irrespective of the contractual choice

country outside EEA law '.

"10. The provisions of this Article shall also apply for each term

contract which has not been individually negotiated.

It is considered that the term not individually

negotiation, when the consumer is not able to influence the

content. The fact that a term for certain components

for a single term has been individually negotiated shall not exclude

the application of this Article to the rest of the contract, if the

all circumstances that standard contract.

The burden of proof that has been individually negotiated bears the

supplier".

Article 3

Off-premises contracts

1.Symvaseis provide goods or services established by

supplier initiative without express invitation by the consumer or

visit the supplier's place of residence, stay or work of

consumer or the supplier of choice outside of the commercial

store is invalid for the consumer, if they are concluded with

document, stating:

a) the name or trade name and full address of the supplier and

it contracted for and on behalf of the supplier. OR

reference number of post office box is not sufficient,

b) the date and the full address of the place of training

Convention

c) a description of the nature and characteristics of the goods or

services;

d) the contract clauses and particular place and time

delivery of goods or services,

e) the total cost to the consumer and the terms of payment and in particular, in

If the price of credit or payment by installments, the real

interest rate and the allowable maximum rate limit and

f) under paragraph 4 of this Article the right of withdrawal

and, on a separate form, on the consumer model declaration

the contract.

2. The provisions of the preceding paragraph, when the

contract drawn up at the express invitation of supplier

consumer, but it covers products other than those for which

was the call, unless the consumer knew or should have known

and that these other products are included in commercial

supplier's activities or if these products are directly related

the products for which the call was made.

3. The provisions of paragraph 1 shall apply and the consumer

submitted orally (proposal for a contract) under conditions

similar to those of the preceding paragraphs, even if not

its tender until the acceptance by the

supplier.

4. Where the preceding paragraphs, the consumer has

right of withdrawal exercised by registered letter within ten

(10) working days of receipt of the contract document or

any subsequent receipt of the product, unless the contract

longer period provided. Waiver of this right is

void.

5. It is prohibited to collect all or part of the price, even with

form of deposits, guarantee, securities issuance or acceptance or otherwise

form during the period of the previous paragraph.

6. The consumer is not obliged to storage or return the product

forwarded by the supplier for testing or examination or sample, unless

He requested it himself or if otherwise agreed.

7. The provisions of this Article shall not apply:

a) On street vendors selling without permanent establishment.

b) Contracts for the construction, sale or rental of real estate and

contracts concerning other rights relating to immovable property. However the

goods supply contracts for their incorporation in immovable or

contracts for property repair within the scope of

provisions of this article.

c) Contracts for the supply of foodstuffs, beverages or other goods, which

destined to current domestic consumption which

deliver doorstep deliverers at regular or frequent intervals.

d) Contracts for the supply of goods or services, provided

the following conditions are met:

j) the contract is concluded on the basis of the supplier's catalog which the

consumer had the opportunity to consult without is present

representative of the supplier,

ii) provide for the continuation of contact between the representative

supplier and the consumer in relation to that or another

subsequent transaction, and

iii) both the list and contract inform the consumer that

He has the right to return the goods to the supplier within a time

not less than ten (10) days of receipt or

terminate the contract within that time, without assuming

any obligation, in addition to a reasonable care of the goods

them.

e) In insurance contracts, and

f) Contracts concerning securities.

Article 4

distance contract

"1. distance contract in the sense of this article, is any

contract concerning goods or services and shall be concluded within a

goods supply system or remote service, which

organized by the supplier without the simultaneous physical presence of

supplier and consumer, using technical

communication distance for the transmission of the proposal to conclude the

contract and acceptance. Through technical communication at a distance, by

the meaning of this Article, in particular the forms unaddressed, the

forms addressed, standard letters, brochures

with order form, catalogs, telephone with or without human

intervention, radio, videophone, the Videotex

(Microcomputer and television screen) with keyboard or screen

interactive, email, fax

and television.

2. Convention distance is invalid for the consumer, whether before

contract the consumer is informed by means of

used technical communication clearly mutatis

principles of good p (Stis in trade, for the following

particular elements:

a) the identity of the supplier,

b) the essential characteristics of the good or service;

c) the price, volume and transport costs and tax

value added, if not included in the price,

d) the method of payment, delivery and execution,

e) the duration of the offer or the price,

f) the right of withdrawal,

g) the cost of using the means of communication at a distance, when

calculated other than at the basic tariffs,

Notwithstanding Fri 3tou this Article

h) the minimum duration of the contract in case of contracts for

the supply of goods or services continuously or recurrently.

In the case of telephone communications, the identity of the supplier and

the commercial purpose of the call must be made clear at top

any conversation with the consumer. "

3. The consumer shall not bear the costs of communication by

distance transmission of acceptance or execution of

service, unless clearly stated in the proposal for conclusion

Convention.

4. It is prohibited to be sent to the consumer goods or provided

services without prior request on his part, when he

urged to acquire in return for payment or allow them, even

without paying the postage. If this mission

place, the consumer has the right to sell the goods or

the service, at its discretion, without being required any price,

unless the shipment due to an obvious mistake when putting on

reasonable time and if the nature of the good or service allows,

available to the supplier. Failure to reply is not equivalent to

no circumstances consent.

5. The provisions of the preceding paragraph shall not apply where the

supplier is unable to deliver the good or provide the service

he ordered, but supplying equivalent goods or provide

equivalent service of the same quantity and the same price,

giving written notice to the consumer, that can allow the

product or replacement service, if not satisfied,

"And that the return costs of the supplier." Not

subject to the provisions of the preceding paragraph and the mission

samples or promotional gifts.

6. The use of technical communication should be done

such that not the privacy of the consumer is affected.

Prohibited without the consumer's consent to use techniques

communication on the proposal for concluding a contract as automatic phone

call, facsimile (fax), e-mail or other

electronic means of communication.

7. The collection of all or part of the price, even with

form of deposits, guarantees, securities issuance or acceptance or other form,

before delivery of the product or the service.

8. When no execution time in the proposed conclusion

contract, the benefit is due no later than thirty (3) days after the

taking the order from the supplier.

"9. The distance contract is void to the consumer, if he

not received in good time during the performance of the contract and the

latest at the time of delivery, in the goods, which

They will not be delivered to third parties, in writing and in the language

used in the procurement proposal at least the following

information:

a) the information specified in paragraph 2 of this article,

b) the name and address of the most affordable to the consumer

store supplier,

c) the method of payment of the price, including the conditions

credit or payment by installments, as well as collateral requirements,

d) the right of withdrawal and, on a separate form, declaration form

consumer to withdraw from the contract in the next paragraph,

e) information on the after-sales service and

existing commercial guarantees and

f) the conditions for terminating the contract when it comes to contract

indefinite duration or a duration exceeding one year. "

10. In any distance contract the consumer has the right to

withdraw without giving any reason within ten (10) working days from the

date of receipt of the goods or services, if not agreed

longer period, returning the property to its original condition.

Excluding the burden of the expense other than the return costs.

To exercise that right, the ten (10) days

begins for the goods, the receipt and on services from

receiving the documents that inform the consumer that has

conclude the contract.

"If the supplier has failed to fulfill its obligations

referred to in paragraph 9, the withdrawal period is

three months. If within the period of three months provided these

information, the consumer will have from this moment on

withdrawal period specified in the first paragraph. In case

exercise the right of withdrawal by the consumer as

above, the supplier is obliged to repay the amounts paid by

the consumer within thirty (30) days ".

"11. Where the price is covered wholly or partly by

credit granted to the consumer or the supplier or

by a third party under an agreement between the third party and the

supplier, then, if the consumer exercises his right of withdrawal

the contract as specified in paragraph 10 of

this Article may be terminated under the provisions of the Civil

Code and the credit agreement without compensation.

In case of fraudulent use of the consumer's payment card in

under contract from a distance, the consumer may request

cancellation of payment under the provisions of the Civil Code and the

recrediting for amounts paid or repayment of sums

them.

12. The burden of proof on the previous information,

written confirmation or compliance with deadlines and the consent of

consumer borne by the supplier. Terms by which the consumer

renounces the enjoyment of rights under this Article

or supplier is exempt of liability arising out of this

Article is invalid. The provisions of this Article shall apply to

all cases where a contract between a supplier and a consumer

It is closely related to Greece or another Member State of the European Union

or state of the European Economic Area (EEA) regardless of

contractual choice of a third country law. The provisions of this

Article shall apply without prejudice to more specific Community provisions;

harmonized with those of national provisions on certain

types of distance contracts or certain aspects of them. "

"13" (11). The provisions of this Article shall not apply:

a) the automatic distributors,

b) the commercial vending areas,

c) in the food supply contracts, beverages or other goods

destined to current domestic consumption which

deliver doorstep deliverers at regular or frequent intervals and

d) service contracts with custody whose purpose

transport, accommodation, food and entertainment.

"14" (12). a. Any supplier who intends to conclude

contracts of para. 1 hereof, is required before the start of

activity that require the listing of the specific

register kept by the Ministry of Development.

No supplier can not propose the conclusion of the above

contracts, if within three (3) months from the publication of this not

entered in the register.

b. The above registration is a prerequisite for the visa

necessary tax books and records of the relevant public

financial department and by a certificate issued by

the competent department of the Ministry of Development.

c. The Minister of Development may, by reasoned decision to

refusing on serious grounds the recording or make other than

sanctions provided for in par. 3 of Article 14 hereof,

temporary or permanent removal from the register if it is established

violation by the supplier of the existing provisions. Delete

This lead to the automatic rescission of the contract and the decision

notified to the Association of Banks and the competent tax

service.

d. By decisions of the Minister for Development, published in

Gazette, the terms and conditions

maintenance of said register. "

Article 5

"Sale of consumer goods and guarantees'

1. In any sale, the supplier must provide the consumer

writing in Greek language or symbols internationally established, clear

instructions for safe use, maintenance, maintenance and full use

product and information about risks in the use and

preservation. Excluding just during manufacture, use and

maintenance products.

2. During the sale, the supplier must inform the consumer

the probable life of the product. Possible lifetime

product is reasonably expected time at which the product

It can be used as intended, whether

after repair or replacement of parts, wear them until the

regular use render the product useless or further use

economically unprofitable.

"3. When a guarantee is provided to the consumer, the supplier is required to

provide writing or other technical surveying instrument may be available

and accessible to the consumer. In case of supply of new products

long (durable consumer goods), to provide a written guarantee is

compulsory. The guarantee should include a simple, readable and

understandable words in Greek language at least the name and

address of the guarantor, the product to which the guarantee, the exact

content, the duration, the local power area, and

rights under applicable law. The guarantee must be in accordance

with the rules of good faith and not undermined by excessive clauses

exceptions. The warranty must be reasonable in relation to the possible

product life. Especially for high-tech products, the duration

the guarantee shall be reasonable in relation to the time at which

expected to remain modern technologically, although this time

It is shorter than their probable life. "

"4. The violation of the provisions of the preceding paragraph shall not affect the validity

the guarantee, which the consumer may invoke and demand

respected. If replacement of the product or replacement of the

warranty is automatically renewed for the whole of the period to the new product or

spare part".

"5. In any case reserves the application of provisions of the Civil

Code for the seller's liability for actual faults or lack

agreed EU properties. Advance waiver of the consumer

protection in these provisions is void.

A dispute arising from the sale of consumer goods and brought

before the Greek courts, regardless of the law applicable to this

law, always, the provisions of Greek law governing

sale of consumer goods in the area that provide greater

consumer protection. "

6. The supplier of new consumer durables must

It gives consumers the continued provision of technical services for

their maintenance and repair for a period equal to the possible

their lifetime. He must also ensure that

consumers free supply of spare parts and any other

products required for use as intended

them, for all the probable duration of their life.

Article 6

Producer's liability for defective products

1.The producer shall be liable for damage caused by a defect in

product.

2. The producer is considered the final product manufacturer first

material or component and any person appearing as producer

product by putting his name, trade mark or other

distinctive feature. Products with the meaning of this article

considered and movable property incorporated as an ingredient in

other things movable. Products are also considered natural

forces, in particular electricity and heat, are under

a dominating, when restricted to a certain area.

3. Anyone who imports a product for sale, leases or rents or

other form of distribution within the professional trade of

activity is responsible as a producer.

4. When the identity of the producer is unknown, any supplier of

product considered for the application of this law producer unless

if within a reasonable time inform the consumer about the identity of

producer or the person who supplied the product. The same applies

for supplier import goods when the identity of the importer

It is unknown, although the identity of the producer is known.

5. Defective within the meaning of this article is the product if

It does not provide the reasonably expected safety in view of all the experts

conditions including its external appearance, the reasonable

expected use and the time when they entered into

traffic. There is a defective product by reason only that

subsequently entered into circulation other perfect.

6. loss of paragraph 1 of this Article include injury

by death or bodily injury, and damage or destruction

due to defective.

Privacy Policy & GDPR Compliance

IN GENERAL

The use of our web pages and the saervices provided to the visitor on the site owned by the company, requires your agreement with the Privacy Policy of this site. Therefore, the visitor must carefully read the contents of this page before using the services of our website. If he does not agree, he must leave this website and NEVER make use any of its services or content.
This privacy policy may change from time to time according the relevant legislation. We will not explicitly notify our customers or our site's users about these changes. Instead, we recommend you to occasionally visit this page for any changes to this privacy policy. The continued use of the website even after any changes to the Privacy Policy implies the unconditional acceptance of these terms by you.

Privacy and Protection of personal data

We collect and process your personal data only when it is absolutely necessary.
We will never sell, rent, distribute, or publicize in any way your personal data, except where it is absolutely required.
If you are under 16, you MUST have your parents' consent before using the services of this site.

Relevant legislation

Along with our company's internal IT systems, this site is designed to comply with the following laws/regulations regarding the protection of user's personal data:
  1. EU Data Protection Directive (DPD of year 1995)
  2. Regulation on general EU data protection (GDPR of year 2018)

Personal information collected by this site and why we collect it

This site collects and uses personal information for the following reasons:

Invoicing / financial information

In case you purchase any of our services / products, we will keep in our database the information necessary for the invoicing, such as name, address, email, phone number, vat id, etc. We will contact you in cases involving payment of services / products, invoice balances, recurring charges, offers about our products etc, via e-mail, sms or by phone. All data transferred via email is protected by a TLS / SSL security protocol.

Website traffic monitoring

Like most sites, this site uses Google Analytics (GA) to track user activity. We use this data to determine the number of our site visitors to better understand how they find and use our web pages. Although GA records data such as your geographic location, your device, your web browser, and your operating system, none of this information identify you to us. GA also records your computer's IP address, which could be used to identify you, but Google does not provide access to it. We believe that Google is a third data processor that is compliant with the requirements of European legislation.

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If you choose to contact us using a contact form or an email link, none of the data you provide will be stored to our site or transferred or processed by any third party data processor as defined below in the section «Our third-party data processors». Instead, these data will be sent to us via an SMTP protocol (Simple Mail Transfer Protocol). Our SMTP servers are protected by a TLS/SSL security protocol, meaning that email content is encrypted before being sent over the Internet. The content of the email is decrypted by our local computers and devices.

Newsletters

If you choose to subscribe in our newsletter, the email address you submit will be forwarded to Mailchimp which manages our e-mail marketing services. Mailchimp is a third-party data processor (see «Our third-party data processors» below). Your e-mail address will not be stored in any of our databases. Your e-mail address will remain in the Mailchimp database for as long as we continue to use our e-mail marketing services or until you explicitly request to be removed from the mailing list. You can do, using the delete link contained in all the email newsletters we send you. As long as your e-mail address remains in the Mailchimp database, you will receive periodic e-mail newsletters from us regarding offers, new product or services etc.

Customer Satisfaction Survey / Customer Loyalty Program

The data we collect from the site, once you have accepted the terms of use, may be used to participate in a Customer Satisfaction Survey where you are asked about your site and product / service usage experience or a customer loyalty program where you receive special discounts and offers to our products and services under certain conditions.

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About this site's web server

All web traffic (file transfer) between this site and your browser is encrypted and transferred via the HTTPS protocol using Secure Sockets Layer (SSL). Our servers, in order to ensure the smooth and secure operation of our services, record the user's ip and, in case of failed connections, the username, in log files through security systems (firewalls, ddos filters, http filters, sql injection filters, visit statistics, cloudflare services) and backup. All of the above data is kept for short periods on our servers with modern security protocols so only authorized personnel can access them and only in cases to avoid malicious actions.

Third-party personal data processors

We use a number of third parties to process personal data for us (for example datacenter services, hosting services, backup services, payment gateways, shipping companies, marketing services etc). These Third-party personal data processors have been carefully selected to comply with the legislation mentioned in this document.

Data breaches

For any of your personal information stored in our database, all necessary action will be taken to be secure as possible.
We will report any unlawful violation of our database or any third party data processing database to all relevant stakeholders as well as authorities within 72 hours of the violation, if it is obvious that the personal data stored in recognizable form, have been stolen.

Access to information

For any personal information that is stored in our database, you have the right to access, correct or delete them. You can get information about this and its limitations by contacting us.

Data Protection Officer

You may contact the data protection officer (DPO) of this site by using the email in our contact page.